Help Center

App & Website Support

Fixes for login, app and bank connection issues

Login and access

Why can't I log in?

Check that you're on app.compoundbanc.com and using the right email, then reset your password. If it still fails, clear your browser cache, try another supported browser, or call Investor Relations.

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Why does the app keep loading or spinning?

Update the Compound Banc app to the latest version, check your internet connection, and restart the app. On the web, clear your browser cache or switch to Chrome, Safari, Firefox or Edge.

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Which browsers are supported?

CREB supports the latest versions of Chrome, Safari, Firefox and Edge. You can also manage your account in the Compound Banc app for iOS and Android.

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Bank and deposits

Why won't my bank account connect?

Bank connections run through Plaid. Most issues come from incorrect bank login details, extra security steps at your bank, or a temporary bank outage. Try reconnecting, or link with your account and routing numbers.

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Why is my deposit showing as pending?

Deposits show as pending while the bank transfer settles, which usually takes a few business days. Interest starts once the funds settle and are invested. Weekends and bank holidays add time.

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